Frequently asked questions

As part of your application to join the Blue Light Card community and purchase your personalised Blue Light Card (£4.99), you will need to go through some simple eligibility checks to confirm that you are a member of one of our services. Once confirmed and having received your card, you'll be able to use our online portal, free mobile app and your physical Blue Light Card to get discount codes for a range of online offers, high street retailers, restaurants, cinemas and more!

FOR ALL QUESTIONS REGARDING YOUR CARD, please log in and head to the internal FAQs where there is more information provided.

Information on your card status is available in the 'My Card' section of the Blue Light Card website, or by clicking the picture of a card on your app. Here you can mark your card as lost or not arrived.*

*option available if your card was posted over 14 days ago

FOR ALL QUESTIONS REGARDING YOUR CARD, please log in and head to the internal FAQs where there is more information provided.

If it has been 14 days since your card was posted, you will be able to reprint a card in the ‘My Card’ section of the Blue Light Card website. This is a new application so you will be able to re-enter the postal address.

Only if it has been more than 14 days - you cannot reprint a card until the 14 days are up.

FOR ALL QUESTIONS REARDING YOUR CARD, please log in and head to the internal FAQs where there is more information provided.

Please log in and head to the ‘My Card’ section to mark this as lost and purchase a new card.

You show your BLC at a payment point like you would an ID card. Please note offers may differ by company, please check the terms and conditions of the offer for full redemption information.

Yes, if you are an employed and paid staff member of the following:

  • NHS
  • Police Service
  • Ambulance Service
  • Fire Service
  • HM Prison Service/HMPPS
  • NHS Dental Practice
  • HM Armed Forces
  • MoD Civil Servant
  • MoD Fire Service
  • MoD Police
  • Highways Agency
  • Border Force
  • Immigration Enforcement
  • UK Visas and Immigration
  • HM Coastguard
  • RNLI
  • Search and Rescue
  • 4x4 Response
  • Blood Bikes
  • First Responders
  • St Andrews Ambulance
  • St John Ambulance
  • Social Care

Yes, if you are part of the following first aid or rescue volunteer services:

  • HM Coastguard
  • RNLI
  • Search and Rescue
  • 4x4 Response
  • Blood Bikes
  • First Responders
  • St Andrews Ambulance
  • St John Ambulance

You are eligible only if you are an Armed Forces Veteran or a retired Police Officer or Fire Fighter. We will require ID to prove this in order to send the card to your home address.

Please log in and see the PHYSICAL Blue Light Card FAQs section (only available when you are logged in) for more information on ID.

Otherwise, applications are only open to currently working members of the emergency services.

If you are employed and paid by the NHS, you are eligible.

If you have an NHS ID badge and are paid by the NHS, you are eligible. This does not include NHS Smart Cards.

Please email us at: contact @ if you have eligibility questions.

We accept applications from employees of all pharmacies except those which are located as part of a wider retailer on the high street or within supermarkets.

Please join under ‘NHS’ and then in division please select the CCG in your area.

Probation Service are eligible and can sign up under ‘HM Prison Service’ and then in division: ‘HMPPS’.

We are currently only accepting applications from dental practices that treat NHS patients.

When accepted this will be confirmed via email. You must only have one Blue Light Card account, please do not sign up more than once and create multiple accounts - these will be suspended.

If you have trouble accessing your account or you need to change your details, contact us and we can help.

You can choose to purchase a card when registering for your online account.

Or, apply in the 'My Card' section once you have logged in.

Have you validated your email address? Please click the ‘Resend Email’ button when prompted.

Please make sure to check your spam or junk folder if you have not been receiving emails.

Please make sure you are manually typing in your email address and password when logging in, as auto-filling this can stop you logging into your account

These are commonly sent to dental and pharmacy applications - you must confirm your work address so that we can verify that your practice is an NHS practice. You can reply directly to our emails.

Please use the forgotten password link to reset your password. You can change this at any time in the 'My Account' section once you have logged in.

Your account has gone into a queue while we check your eligibility. Accounts are confirmed in our working hours of Monday – Friday 9am-5pm.

You can contact us at: contact @

Either you were not eligible, or you already had an active account with us. You can contact us to query this at: contact @

Please log in and head to the ‘My Account’ section.

We do not store addresses for data protection – we can only access these before the print process. Any contact will be made through the email address we have registered for you.

You can find all offers via the bar at the top of the page once you have logged in. To see everywhere the card can be used on the high street, click 'High Street Offers'. To view every available offer, you can use the search bar and click the 'by company' drop down list. You can search by company, by category or by phrase.

If you also download our smartphone application, you will be able to search companies and local offers.

Please use the activation code that is provided on the letter that you receive with your card. This can be inputted in the my card section of your account once you have logged in

Please email us a photo of your card to contact @ and we will be able to get this activated for you

Please make sure that the ID you are uploading to us, either an ID card or payslip (from within the last 3 months) shows that you are part of either Border Force, Immigration Enforcement or UK Visas and Immigration. If your ID does not show this it will be declined once uploaded.

Contact Us

Already a member? Login to raise a support ticket. You can report your card lost or not arrived instantly in your My Card section once logged in.

Blue Light Card
POBOX 10180.
Loughborough, Leics, LE11 9HN

Mon - Fri 9.00 - 17.00
Saturday - Sunday CLOSED