When journeys home for Christmas go wrong

Christmas travel is never simple, and for frontline workers, the journey home can be as memorable as Christmas Day itself. We asked Blue Light Card members to share their best festive travel stories: the mishaps, the magic and the moments that restored their faith in humanity.
We’ve rounded up the Christmas travel stories that made us smile, along with smart ways to get home – whether you’re travelling by car, train or coach – without the stress or extra expense.
Don’t let a flat ruin your festivities
“That goodwill gesture gave me a little more faith in humanity”
“I realised I had a slow puncture but was already stressing to get home. I managed to get to Kwikfit before they closed, all flustered and desperate. The lovely man fixed my tyre and when it came to payment he just said ‘Happy Christmas’ and wouldn't take a penny, I burst into tears! That goodwill gesture certainly calmed my stress and gave me a little more faith in humanity just in time for Christmas!”
—Andrea, Police, England
A slow puncture can derail even the best-laid plans. A quick tyre check before you set off can save a lot of stress – and Blue Light Card members can get 15% off four premium tyres at Kwik-Fit, making it easier to stay safe on the road this Christmas.
Pack warmth, snacks and music
“Top to toe in tailbacks… then it started to snow”
“It was getting dark on Christmas Eve on the M5 towards Cardiff when we hit a traffic jam. Chris Rea came on the radio with Driving Home for Christmas. It was top to toe in tailbacks when it suddenly started to snow. It was such a great feeling and the stress of the traffic jam melted away. Happy Christmas everyone!”
—Jennifer, NHS, Oxfordshire
Getting stuck on Christmas Eve isn’t fun – unless you’ve got a great soundtrack. Pack snacks, warm clothes and a playlist before you set off, and save up to 50% on RAC breakdown cover with Blue Light Card so you can relax even when traffic grinds to a halt.

Getting on the right track
“I ended up going all the way back where I started”
“The most chaotic trip I had was catching a connecting train to Birmingham. At the station, I asked someone if I was on the correct side to get my train. They said yes! I didn’t give it another thought and just got on the train – and off we went. I was admiring the views from the window when I realised that it looked unfamiliar. Oh no, I thought, Where am I going? I asked someone next to me and they said Worcester – right back where I started! When I finally got off the train at the next stop, I legged it over to the other side of the station where I had to wait another half an hour for the next train back to Birmingham. I didn’t get home until 7pm! I am not a seasoned train traveller!”
—Rachel, NHS, England
A wrong platform can send you the long way home, especially on busy winter services. Before you board, take a moment to double-check your platform, destination boards and announcements. If you’re booking ahead, TrainPal offers Blue Light Card members up to 5% off tickets, helping seasoned and not-so-seasoned travellers avoid last-minute stress.
We’ve all done it
“I was just so thankful he didn’t make me purchase a new ticket”
“I was 16 and bought a ticket to get the train home from Manchester one Christmas, after visiting family. I was annoyed that someone was sat in my pre-booked seat for the three-hour journey. When I told the train assistant, he said my seat wasn’t available as my ticket was actually dated for the day before. I was just so thankful he didn’t make me purchase a new ticket. It was Christmas after all. But how embarrassing!”
—Stacey, Social Care, Bath and North East Somerset
Mix-ups happen, especially when you’re travelling tired after family visits. Checking the date and time before you board can spare you a blush. And if you ever need a backup plan, coach travel can be a lifesaver over Christmas when trains are busy or delayed. Blue Light Card members can save 5% on National Express journeys, giving you a reliable, affordable option if your seat goes missing again.
Be ready for winter roads
“We were completely snowed in – for three days”
“I flew home from Belfast to Yorkshire in 1987. I got nine miles from home and the village was completely cut off by snow. I had to stay with relatives for three days until the roads were cleared.”
—Paul, Local Government, Yorkshire
When the snow comes down, even the best-laid travel plans can disappear under a drift. When driving, keeping an ‘emergency boot kit’ – things like a scraper, blanket, torch and de-icer – can make getting stuck a little easier. Blue Light Card members can save 8% at Halfords, both in-store and online, perfect for stocking up before you set off.
Christmas in the air – but don’t forget the drive
“The Captain wished us all a merry Christmas”
“We flew back Christmas Eve last year, but it was a night flight so when it turned midnight in the UK, the Captain wished us all a merry Christmas – and then our inflight meal was a Christmas dinner!”
—Samantha, St John Ambulance, England
Sometimes the best Christmas moment happens mid-flight. But for most of us, every flight starts and ends with a drive to the airport. A quick winter check before you set off – wipers, lights, fluids, tyre pressure – can help avoid last-minute stress on the ground. Blue Light Card members can save 8% at Euro Car Parts, making it easier to pick up those essentials before you fly.

